FAQ
Ordering
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account helps you track orders and view your order history.
Can I change or cancel my order?
Orders can be modified or canceled within 48 hours of purchase. Please contact service@muxvibe.com with your order number.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods available at checkout.
Will I be charged additional fees?
All prices are in USD. Your bank may apply currency conversion rates or additional fees.
Shipping
Where do you ship from?
We ship from international warehouses.
How long does shipping take?
Processing time: 1–3 business days.
Shipping time: 12–15 business days.
How can I track my order?
Tracking information will be sent to your email after your order has shipped.
Delivery Issues
What if I entered the wrong address?
Please contact service@muxvibe.com within 48 hours of purchase to request an address update.
What if my order is marked as delivered but has not arrived?
Please check with your carrier and neighbors first. If you still cannot locate your package, contact us within 7 days of the reported delivery date.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Please review our Return / Refund Policy for complete details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective.
What if my item arrives damaged?
Please contact us within 7 days of delivery with your order number and photos showing the damage.
How long does a refund take?
Refunds are processed within 5–10 business days.
Security
Is my payment secure?
Payments are processed through secure, encrypted payment gateways.
Contact
Email:
service@muxvibe.com
Phone:
+1 9096396795
Operated by:
OLENA Shop LLC
Business License Entity:
OLENA Shop LLC
Registered Address:
1875 Lawrence St Ste 770
Denver, CO 80202
US
Response time:
Within 24 hours on business days.
Last updated:
October 20, 2026