Terms of Service

1. Introduction

Welcome to our website, operated by OLENA Shop LLC. By using our website and services, you agree to the following terms and conditions. Please read them carefully before making a purchase or using our website.

2. General Terms

  • Acceptance of Terms: By accessing or using our website, you agree to comply with these Terms of Service and applicable laws and regulations. If you do not agree with any part of these terms, please refrain from using our services.
  • Age Requirement: You must be at least 18 years of age to make a purchase on our website. By making a purchase, you confirm that you are of legal age to form a binding contract.

3. Products and Services

  • Product Availability: We make every effort to ensure the availability and accuracy of the products listed on our website. However, availability may vary, and we reserve the right to modify or discontinue products at any time without prior notice.
  • Product Descriptions: We strive to provide accurate product descriptions, but we do not guarantee that all descriptions, pricing, or availability are error-free. In the event of an error, we reserve the right to correct or cancel orders based on the updated information.

4. Ordering and Payment

  • Order Process: When you place an order on our website, you are making an offer to purchase the product. We reserve the right to accept or decline your order based on product availability and payment verification.
  • Payment Methods: We accept major credit cards, including Visa, Mastercard, American Express, and other secure payment methods available at checkout. Payments are processed securely using third-party payment processors.
  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. This does not guarantee product availability or shipment. We will notify you if there are any issues with your order.

5. Shipping and Delivery

  • Shipping Policy: We offer worldwide shipping. Delivery times may vary depending on your location and the shipping method selected during checkout. Shipping costs will be calculated at the time of purchase.
  • Tracking: Once your order is shipped, we will provide tracking information to monitor your shipment. Delivery times are estimates, and delays may occur due to unforeseen circumstances.
  • Customs and Import Duties: For international orders, customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the product price or shipping costs.

6. Returns and Refunds

  • Return Policy: We accept returns within 30 days of delivery. To be eligible for a return, the product must be unused, in its original condition, and in its original packaging. Proof of purchase is required. Please refer to our Return & Refund Policy for complete eligibility requirements, exclusions, and instructions.
  • Refunds: Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed within 5–10 business days and issued to the original payment method.

7. Customer Responsibility

  • Account Information: You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
  • Compliance with Laws: You agree to use our services in accordance with all applicable local, state, and national laws.

8. Limitation of Liability

  • Disclaimer: To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the website and services, including but not limited to the accuracy of information, reliability of service, and suitability for a particular purpose.
  • Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services, including but not limited to lost profits, loss of data, or business interruptions.

9. Privacy Policy

  • Data Collection and Usage: We collect personal data to process your orders and improve your shopping experience. Please review our Privacy Policy for details about how we collect, use, and protect your information.

10. Changes to Terms of Service

We reserve the right to modify or update these Terms of Service at any time. Changes will be posted on this page with an updated date. It is your responsibility to review these terms periodically to stay informed of updates. Your continued use of our website after changes take effect constitutes acceptance of the updated terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email:
service@muxvibe.com

Phone:
+1 9096396795

Operated by:
OLENA Shop LLC

Business License Entity:
OLENA Shop LLC

Registered Address:
1875 Lawrence St Ste 770
Denver, CO 80202
US

Website:
https://muxvibe.com

Last updated:
October 20, 2026