Return & Refund Policy
1. Return Eligibility
We accept returns within 30 days from the date of delivery. To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received.
- The item must be in its original packaging.
- Proof of purchase, such as an order number or receipt, is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards.
- Personalized or customized items.
- Final sale or clearance items.
- Items marked as non-returnable.
3. Return Process
To initiate a return, please contact us at:
Please include:
- Your order number.
- The reason for your return.
- Photos if the item is defective or damaged.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved:
- Refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
7. Contact Information
For any questions regarding returns and refunds, please contact:
Email:
service@muxvibe.com
Phone:
+1 9096396795
Operated by:
OLENA Shop LLC
Business License Entity:
OLENA Shop LLC
Registered Address:
1875 Lawrence St Ste 770
Denver, CO 80202
US
Website:
https://muxvibe.com
Last updated:
October 20, 2026